Refund policy

Returns, Refunds & Cancellations Policy

Effective Date: 27 July 2026

At Cé Ùr Ltd, we want you to shop with confidence. We take pride in the quality of our products and aim to resolve any issues fairly and promptly.

This policy explains how returns, refunds and cancellations are handled for orders placed through www.ce-ur.com.

1. Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

If you receive goods that are faulty, damaged, not as described or otherwise do not meet your legal rights, you may be entitled to a repair, replacement or refund.

2. Print-on-Demand Apparel

Our clothing is produced especially for each order using trusted print-on-demand partners.

Because each garment is made only after your order is placed, we are generally unable to accept returns or exchanges where:

  • you ordered the wrong size;

  • you selected the wrong colour;

  • you changed your mind after placing your order; or

  • you no longer want the item.

For this reason, we recommend checking our size guide carefully before placing your order.

If your clothing arrives:

  • damaged;

  • misprinted;

  • defective; or

  • different from what you ordered,

please contact us within 14 days of delivery and we will work with you to arrange a replacement or refund where appropriate.

3. Handmade Leather Goods

We accept returns of unused handmade leather goods within 30 days of delivery.

Returned items must:

  • be unused and in their original condition;

  • include any original packaging where possible; and

  • be accompanied by proof of purchase.

Please note that natural variations in leather, including grain, markings, texture and colour, are characteristics of the material and are not considered defects.

Personalised or custom-made leather products cannot be returned unless they are faulty.

4. Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, and ideally within 14 days of receiving your order.

Please include:

  • your order number;

  • a brief description of the issue; and

  • clear photographs of the item and any packaging, where applicable.

This helps us investigate the issue quickly with our fulfilment partners.

Where a claim is approved, we will, at our discretion:

  • replace the item;

  • repair the item (where appropriate); or

  • issue a full or partial refund.

5. How to Request a Return

To request a return, please email:

director@ce-ur.com

Please include:

  • your name;

  • your order number;

  • the item(s) you wish to return; and

  • the reason for your request.

Please do not return items until we have confirmed the return instructions.

Unauthorised returns may not be accepted.

6. Refunds

Once a returned item has been received and inspected (where applicable), we will notify you of the outcome.

Approved refunds will be issued using your original payment method.

While refunds are usually processed promptly, your payment provider may take several business days to complete the transaction.

Original shipping charges are refundable only where required by law or where the return results from our error or a faulty product.

7. Return Shipping Costs

If you are returning an item because it is faulty, damaged or incorrect, we will cover reasonable return costs where appropriate.

If you are returning an eligible item for any other reason, you are responsible for the cost of returning it to us.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit during return shipping.

8. Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders may be cancelled before production or dispatch begins.

Once production has started, particularly for print-on-demand apparel, it may no longer be possible to cancel your order.

If cancellation is still possible, any payment made will be refunded using your original payment method.

9. Customers in the European Union

If you are purchasing from an EU member state, you may have additional rights under applicable consumer protection laws.

Where your order qualifies for a statutory right to cancel, you may exercise those rights in accordance with the law.

Please note that certain goods, including products made specifically to order, may be exempt from statutory cancellation rights.

Nothing in this policy limits any rights you are entitled to under applicable law.

10. Non-Returnable Items

Unless required by law, we cannot accept returns of:

  • gift cards;

  • downloadable digital products;

  • personalised or custom-made items;

  • products that have been used, worn, washed or altered;

  • products returned without prior authorisation where authorisation is required.

11. Contact Us

If you have any questions about this policy, please contact:

Cé Ùr Ltd

Aberdeenshire, Scotland

Email: director@ce-ur.com

Website: www.ce-ur.com