Shipping policy

Shipping & Delivery Policy

Effective Date: 27 July 2026

At Cé Ùr Ltd, we aim to make the delivery process as straightforward as possible. This policy explains how we process, dispatch and deliver orders placed through www.ce-ur.com.

1. Where We Ship

We currently ship to customers worldwide.

If there are any countries or regions we are unable to ship to, this will be indicated during checkout.

2. Order Processing

Once your order has been placed, you will receive an order confirmation by email.

Orders are processed before being prepared for dispatch.

As some of our products are produced to order and others are handmade in small batches, processing times may vary depending on the item ordered.

Any estimated processing times shown on our website are provided as guidance only.

3. Delivery

Delivery is carried out by trusted postal and courier services selected by our fulfilment partners or by Cé Ùr Ltd.

Where available, tracking information will be provided once your order has been dispatched.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control.

These may include:

adverse weather;
customs inspections;
postal or courier delays;
industrial action;
public holidays; or
other unforeseen events.

4. Shipping Charges

Shipping costs are calculated during checkout and will be displayed before payment is completed.

Any promotional offers relating to shipping will be clearly stated on our website.

5. International Orders

We welcome customers from around the world.

International orders may be subject to:

import duties;
customs charges;
local taxes; or
handling fees,

which are determined by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

6. Split Shipments

As we work with trusted production and fulfilment partners, your order may occasionally arrive in more than one parcel.

If this happens, you will not be charged additional shipping beyond what was agreed at checkout.

7. Incorrect Delivery Information

Please ensure that your delivery address is accurate before completing your order.

We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided during checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address if your order has not yet entered production or been dispatched.

8. Lost or Delayed Parcels

If your parcel has not arrived within a reasonable period after dispatch, please contact us at:

director@ce-ur.com

We will work with the shipping provider to investigate the delivery and keep you informed throughout the process.

In some cases, we may ask you to allow additional time before a parcel can officially be declared lost, in accordance with the courier's procedures.

Where a parcel is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, please provide:

your order number;
photographs of the damaged item;
photographs of the packaging; and
a brief description of the damage.

This information helps us investigate the issue quickly and, where necessary, submit a claim with our fulfilment partner or courier.

10. Failed Deliveries

If a parcel is returned to us because:

the delivery address was incorrect;
delivery was refused;
the parcel was not collected from a collection point; or
repeated delivery attempts were unsuccessful,

we will contact you to discuss the available options.

Additional shipping charges may apply before the order can be resent.

11. Customs Delays

Customs inspections are outside the control of Cé Ùr Ltd.

While we will do everything we reasonably can to assist, we cannot guarantee customs clearance times or accept responsibility for delays caused by border authorities.